Return and Exchange Policy

Sorry no refunds. Armor, labor, and repair services are nonrefundable.

Repair Warranty:

Phone Repair Anaheim Apple repairs are accompanied by a ONE YEAR WARRANTY. All PRA ANDROID or Window repairs are accompanied by a SIX MONTH WARRANTY. From the original purchase date as printed on the PRA receipt. The warranty covers the following: PRA labor and defective parts. If products are lost, stolen, or thrown away warranty is voided.

The warranty does not cover: physical damage (cracked screen/LCD or bent frames) or any damages due to, or if there is presence of liquid damage. PRA doesn't warrant any repair on devices with liquid damage, regardless if the liquid damage occurred before or after the repair warranty.

Touch IC Chip repair warranty is for six months, warranty is voided if the frame is bent, (liquid) damage, or has been opened by someone other than PRA. Repairs done by PRA voids your warranty with your device's manufacturer. PRA is not responsible for the loss of data due to repair made by PRA.

PRA advises customers to do the following prior to any attempted repair; backup all data, check with manufacturer warranty or Insurance policies.
PRA is not affiliated with any tablet or mobile device manufacturer.
Customers are responsible for inspecting all repaired devices prior to paying and leaving.

Unlock Services:

No warranty offered for unlock services. If the unlock service is unsuccessful, there is no charge or full payment will be refunded.

Cell Phone, Tablet & SmartWatch Purchases:

All Invisible Armor devices come with free 90 day warranty coverage.
Warranty coverage includes:
  • Labor and parts for all mechanical issues.
  • In case the device cannot be fixed, customers will be issued a similar item for replacement, or have the chance to pay the difference on what was spent before tax for an upgrade.
What's not covered:
  • Physical damage including cracked screens or LCD's.
  • Water or liquid damage.
  • Accidental damage related to misuse, abuse or other external causes.
Warranty coverage is voided if:
  • Device has been jailbroken.
  • Serial number or IMEI number has been removed or altered in any way.

Armor Warranty:

PRA charges a $5 to $25 replacement fee at each exchange, for all installed PRA device armor for each side of the device. At the time of the exchange, customers must surrender to PRA all film, glass, and skins to exchange these items for replacement for the same device. Customers may not exchange device armor for that device armor to fit a different model than what was originally purchased. Warranty is voided if the products are lost, stolen, or thrown away. PRA DOES NOT GUARANTEE NOR MAKES CLAIMS YOUR DEVICE IS INDESTRUCTIBLE!

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